Broken Device?

Frequently Asked Questions (FAQ)

1. What types of electronics do you repair?

At Gadget Medic Express, we repair phones, tablets, computers, game consoles, and even small appliances like KitchenAid mixers and Dyson vacuums. Whether it’s a cracked iPhone screen, a PS5 with a damaged HDMI port, or a laptop that won’t turn on, we’ve got the tools and experience to get it fixed fast.

2. Where are you located?

We have two convenient locations in East Texas:

• Longview: 409 W Loop 281 Suite 101, Longview, TX 75605 (Next to GameStop, in front of Petco)

• Henderson: 1804C US-79 South, Henderson, TX 75654
  Walk-ins are always welcome, or give us a call to schedule your repair.

3. Do you offer iPhone screen repair near me?

Yes! If you’re searching for iPhone screen repair near Longview or Henderson, Gadget Medic Express offers same-day service—most repairs take 1–2 hours. We use high-quality parts and back our work with a lifetime warranty.

4. How long does a PS5 HDMI port repair take?

Most PS5 HDMI port replacements are completed within 1–2 days. Our trained technicians use professional soldering tools to restore your PlayStation’s video output with precision. Every HDMI port repair also includes a lifetime warranty.

5. Do you offer any warranties on repairs?

Absolutely. We offer a lifetime warranty on most repairs, including iPhone screens, HDMI port replacements, and more. That means if something goes wrong due to our parts or labor, we’ll fix it at no cost to you.

6. Can I sell or trade in my device at Gadget Medic Express?

Yes! We buy iPhones, iPads, laptops, and game consoles—even if they’re broken. Just search “sell my iPhone near me” or “sell my iPad Longview TX” and you’ll find us. Walk in for a free quote and get cash on the spot.

7. Do you repair gaming consoles like Xbox and Nintendo Switch?

We specialize in game console repairs, including:

• PS5/PS4 HDMI port and disk drive issues

• Xbox Series X and One power or video problems

• Nintendo Switch screen, charging port, and joystick issues
  Bring your console in and we’ll diagnose it for free.

8. What sets Gadget Medic Express apart from other repair shops near me?

We’re a family-owned business with over a decade of experience. Unlike franchise repair shops, we offer personalized service, faster turnaround times, better pricing, and genuine care for your device. Most importantly, we stand by every repair with a lifetime warranty.

9. Do you offer pre-owned electronics for sale?

Yes! Gadget Medic sells certified pre-owned phones, tablets, laptops, and game consoles, all backed by a 1-year warranty. Looking for affordable tech in East Texas? Come browse our selection—you can even set up a payment plan.

10. Do you repair devices for schools or businesses?

We offer bulk repair discounts for school districts and local businesses. Whether it’s iPads for a classroom or laptops for an office, we provide fast turnaround, quality parts, and detailed invoicing for your records.

11. Do you repair Xbox consoles with no video or HDMI problems?

Yes! We specialize in Xbox HDMI port repairs, especially for Xbox Series X and Xbox One. If your console powers on but doesn’t show a picture, it’s likely the HDMI port. We offer professional port replacement with a lifetime warranty, usually completed in 1–2 days. Bring your console in for a free inspection.

12. Can you fix a broken iPad screen?

Absolutely. We repair iPad screens of all models, from the latest iPad Pro to older iPad Air and Mini models. Most iPad screen repairs are completed in 1–2 days, but expedited service is available. All repairs include our lifetime warranty.

13. Can I get my phone screen repaired while I wait?

Yes! Most iPhone screen repairs are done in about 30 minutes, and you can wait in-store while we fix it. No appointment is needed—just stop by our Longview or Henderson location for fast, reliable service with a lifetime warranty.

14. Do you repair Xbox controllers or power issues?

We do! If your Xbox controller isn’t charging, has sticky buttons, or your Xbox has power supply issues, we can help. Bring it in for a free inspection, and we’ll explain your repair options.

15. Is same-day repair available for iPads or game consoles?

Many phone screen repairs can be done the same day while you wait, but iPad and game console repairs typically take 1–2 days. If you’re in a rush, we offer expedited service options to get your device back even faster.