Repair Shop Name: Gadget Medic Express
Repair Location: Longview, TX
Device Repaired: MacBook Air (Second-Hand Purchase)
Repair Performed: MacBook Air Battery Replacement
Issues Reported: Laptop only worked when connected to charger, battery was physically swollen and pushing the bottom cover outward
Warranty: Lifetime Warranty
Turnaround Time: 2 Hours
When a customer visited Gadget Medic Express in Longview, TX, they had recently purchased a second-hand MacBook Air that seemed like a great deal at first. It powered on and functioned normally, but there was one major problem. The laptop would only work while connected to the charger. The moment it was unplugged, it shut off completely.
After bringing it in for an inspection, our technicians quickly identified the issue. The internal battery had failed and had actually become physically swollen. The swelling was severe enough that it was pushing the bottom cover outward slightly. A swollen battery is not just inconvenient. It can become a safety concern if ignored, and it was important to address it as soon as possible.
We walked the customer through what was happening and explained that a full MacBook Air battery replacement would restore both performance and safety. Once approved, we carefully removed the damaged battery, making sure all internal components were protected during the process. After installing a high-quality replacement battery, we ran thorough tests to confirm proper charging, stable performance, and normal battery health.
In just two hours, the MacBook Air was fully restored and working exactly as it should. It powered on without being tethered to the charger and held a strong, reliable charge. What started as a stressful second-hand purchase turned into a dependable device ready for everyday use.
To give the customer complete peace of mind, the repair was backed by a lifetime warranty on the battery replacement.
At Gadget Medic Express in Longview, TX, we take pride in providing fast, reliable MacBook Air battery replacement services with care and attention to detail. If your MacBook only works while plugged in or you notice signs of battery swelling, stop by and let our team help you get back to working confidently and safely.
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