Repair Shop Name: Gadget Medic Express
Repair Location: Longview, Texas
Device Repaired: iPhone 15 Pro Max
Repair Performed: Screen replacement
Issues Reported: Screen unresponsive to touch even after multiple restarts
Warranty: Lifetime
Turnaround Time: Same day, 30 minutes
When Sarah rushed into Gadget Medic Express in Longview, Texas, she looked visibly overwhelmed, and for good reason. Her iPhone 15 Pro Max had suddenly stopped responding to touch, and nothing she tried—restarts, resets, or even just waiting it out—could bring it back to life.
But it wasn’t just the phone. Sarah was scheduled to go into labor that very day to welcome her newest baby into the world. With a hospital bag in the car and nerves already running high, the last thing she needed was to lose access to years of precious photos and memories of her other children. The thought of not having her phone ready to capture her baby’s first moments or even reach family made an already emotional day even more stressful.
We understood the urgency and immediately diagnosed the problem as a screen failure. Within just 30 minutes, our team had her iPhone fully restored, touch-responsive, and ready to go, with every single photo still intact.
Sarah left not only with a working phone but with deep relief, knowing she was ready to head to the hospital without one more thing weighing on her. And with our lifetime warranty, she also had one less thing to worry about going forward.
At Gadget Medic Express, we believe in fast, heartfelt service, especially when the stakes are personal. If your phone needs urgent care, we’re here in Longview, ready to help when it matters most.
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